Design thinking fundamentally relies on empathy.
“What’s the source of that? Some would say design thinking. But design thinking is empathy.”
Parents should focus on improving their child's life rather than questioning why challenges exist.
“As [Zain’s] parents, it was up to us not to question ‘why,’ but instead to do everything we could to improve his life,”
Empathy for employees drives their best performance and organizational progress.
“If you have empathy for your people, they will do their best work and you’ll make progress,”
Relating to others is the most difficult skill humans acquire.
“In fact, it’s the hardest skill we learn—to relate to the world, to relate to people that matter the most to us.”
Nadella argues that design thinking fundamentally reduces to empathy.
“What’s the source of that? Some would say design thinking. But design thinking is empathy.”
Nadella describes how he and his wife chose to focus on improving their son Zain's life rather than questioning why he faced challenges.
“As [Zain’s] parents, it was up to us not to question ‘why,’ but instead to do everything we could to improve his life,”
Nadella identifies empathy as the most difficult human skill to develop.
“In fact, it’s the hardest skill we learn — to relate to the world, to relate to people that matter the most to us.”
Nadella claims that empathy for employees directly drives their performance and organizational progress.
“If you have empathy for your people, they will do their best work and you’ll make progress,”
Nadella says empathy is the most difficult skill people acquire.
“In fact, it's the hardest skill we learnâto relate to the world, to relate to people that matter the most to us.”
Nadella equates design thinking with empathy.
“What's the source of that? Some would say design thinking. But design thinking is empathy.”
Nadella says applying empathy to daily actions is powerful in both fatherhood and executive leadership.
“From her I have learned that when I infuse empathy into my everyday actions, it is powerful, whether they be in my role as a father or as a CEO.”