Nadella reports Copilot user satisfaction scores doubled over three quarters in quality push
“2/ When it comes to Copilot, we are innovating rapidly, from chat to Cowork to Autopilots. We have also been super focused on improving the quality and performance of Copilot. Over the last three quarters, user satisfaction scores have doubled. And this quarter alone, we cut”
Nadella describes how he and his wife chose to focus on improving their son Zain's life rather than questioning why he faced challenges.
“As [Zain’s] parents, it was up to us not to question ‘why,’ but instead to do everything we could to improve his life,”
Nadella says applying empathy to daily actions is powerful in both fatherhood and executive leadership.
“From her I have learned that when I infuse empathy into my everyday actions, it is powerful, whether they be in my role as a father or as a CEO.”