Williams defines culture as an operational asset and backup system for judgment when data or models fail.
“Culture is not “soft,” or secondary. Culture is an operational asset. It is a form of resiliency, a non-technical redundancy, a backup system for judgment when data is incomplete, or the model is misleading.”
Williams asserts culture is an operational asset and form of resiliency, not soft or secondary.
“Culture is not “soft,” or secondary. Culture is an operational asset. It is a form of resiliency, a non-technical redundancy, a backup system for judgment”