Palihapitiya explains usual knowledge management fails because documentation drifts from building day one
“@DeepInsightLabs Good question. The usual failures happen because documentation is usually a separate act from building and often optional. Someone ships something new or a change, then maybe writes it down but the two start to drift apart from day one. Tribal knowledge is then what fills the”
Palihapitiya argues software captures reasonable decisions that drifted from operational reality not stupidity
“@theslowtell We don’t see this. There are many decisions that had reasonable starting points but have now simply drifted from today’s operational reality. It’s now about closing the gap of where things started and what the business actually needs today.”