Gurley argues Google and Facebook's power led investors to wrongly believe consumer businesses are over.
“I think over the past three or four years, mainly because of the power of Google and Facebook that a lot of people have come to tell themselves that consumers over.”
Gurley identifies long-term memory as a major unsolved problem preventing AI from becoming true personal assistants.
“I do think this memory issue is a big, big deal, at least on the consumer side. So none of the major contenders today can remember who you are because it would require them.”
Gurley notes B2B companies have much higher founder replacement success rates than consumer companies.
“companies that serve businesses have a much higher success rate of replacing the founder than companies that serve consumers.”