Gurley explains Innovator's Dilemma: disruptive products succeed by targeting customers who reject incumbent complexity.
“Products that are able to be disruptive get over designed. They get over feature rich, they get complex, they get heavy.”
Gurley speculates LinkedIn's InMail monetization prevented it from capturing powerful conversations like Twitter DMs did.
“I've wondered over the years if LinkedIn hadn't polluted their InMail and made it monetize and they had done what Twitter did, how much of the most powerful conversations in the world would”